Privacy Policy

PERSPEKTIVA is a trading brand of TOMISLAV GAVRIĆ PR KONSULTANTSKE DELATNOSTI U OBLASTI INFORMACIONE TEHNOLOGIJE PERSPEKTIVA-KONSALTING NIŠ (PALILULA), an entrepreneur (preduzetnik) registered in the Republic of Serbia. Registration number (matični broj) 68241251, tax identification number (PIB) 115280319, registered address Tanasija Mihajlovića-Španca 54, Niš – Palilula, Serbia. "Perspektiva Group" is a public-facing brand descriptor and does not denote a separate incorporated company or group of companies.

The registered entity above is the controller of personal data described in this policy. For any question about it, or to exercise any right set out below, contact hello@perspektivagroup.com.

Information you give us: your name, email address, and optionally your telephone number, company name and any information you include in an enquiry, project brief or call request.

Order information: where you purchase a service, your name, email address, and where required for invoicing, your billing address, company details and VAT number.

Payment information: we do NOT collect or store your card number, expiry date or security code. Card details are entered directly with our payment service provider. We receive only a transaction reference, an amount, a currency and a status.

Technical information: pages viewed and events such as opening a service page or starting a form — collected through our own first-party analytics only with your consent. We do not set analytics cookies, we do not store your IP address, and we do not build a profile of you across sites.

Statutory requests and evidence: withdrawal notices, complaints, call-booking requests and the consent records the law expects us to be able to evidence (which version of the terms you accepted, whether you requested early performance, whether you opted into marketing).

Workspace and security records: administrative actions in our internal workspace are logged (who changed what, and when) to protect your data and our records.

To respond to your enquiry and to provide services you have requested — on the basis of taking steps at your request prior to entering a contract, and of performing that contract.

To process orders, take payment and issue invoices — on the basis of performing a contract and of complying with legal accounting obligations.

To operate and improve this website and understand which pages are used — on the basis of our legitimate interest in running the site, using measurement designed not to identify individuals.

To meet legal obligations, including tax and accounting record-keeping requirements — on the basis of legal obligation.

Storage on your device is divided into Necessary, Analytics and Marketing categories, controlled through the consent banner and changeable at any time via “Cookie settings” in the footer.

Necessary storage covers your consent decision, your currency and language preferences, progress in the multi-step project form (kept in your browser until you submit), and the workspace session cookie for signed-in staff.

First-party analytics events are sent only with your Analytics consent, are cookieless, and carry no identifier stored on your device. No advertising tag is currently installed; if one is introduced it will load only with Marketing consent. The Cookie Policy describes all of this in full.

We do not sell personal data, and we do not share it for anyone else’s marketing.

We share data with service providers acting on our instructions as processors: our hosting and content-delivery provider (Vercel), our database and authentication provider (Supabase, hosted in the European Union), an email delivery provider once configured, and — when online card payment goes live — a licensed payment service provider. Each processes data only as necessary to provide its service to us.

We may disclose data where required by law, or where necessary to establish, exercise or defend legal claims.

Personal data is not stored exclusively in the Republic of Serbia: our database and authentication provider hosts data in the European Union, and our hosting and content-delivery provider operates infrastructure internationally, including in the United States. Where data leaves Serbia, transfers rest on an adequacy decision or appropriate safeguards such as standard contractual clauses.

Enquiries and project briefs: up to 24 months from the last contact, unless a contract results, in which case they are retained with the engagement record.

Order, payment and invoicing records: for the period required by Serbian accounting and tax law.

Withdrawal notices, complaints and consent records: for as long as needed to evidence compliance with consumer and data-protection law.

Analytics data: in aggregated form, which does not identify individuals.

We apply technical and organisational measures appropriate to the risk, including encryption in transit, access controls with role-based permissions, database-level row security, audit logging of administrative actions, and rate limiting on public endpoints.

No system is completely secure. If a breach affecting your personal data occurs, we will notify you and the supervisory authority where the law requires it.

You have the right to access the personal data we hold about you, to have inaccurate data corrected, to have data erased in certain circumstances, to restrict or object to processing, and to receive data you provided in a portable format.

To exercise any of these rights, contact hello@perspektivagroup.com. We will respond within the period required by law. We may need to verify your identity before acting on a request.

If you believe your data has been handled unlawfully, you may lodge a complaint with the Commissioner for Information of Public Importance and Personal Data Protection of the Republic of Serbia, or with the supervisory authority in your country of residence.

We may update this policy. Material changes will be reflected in the effective date shown on this page.