Refund & Cancellation Policy

This policy applies to services purchased directly through this website. Engagements under a separate proposal are governed by the cancellation terms in that proposal.

PERSPEKTIVA is a trading brand of TOMISLAV GAVRIĆ PR KONSULTANTSKE DELATNOSTI U OBLASTI INFORMACIONE TEHNOLOGIJE PERSPEKTIVA-KONSALTING NIŠ (PALILULA), an entrepreneur (preduzetnik) registered in the Republic of Serbia. Registration number (matični broj) 68241251, tax identification number (PIB) 115280319, registered address Tanasija Mihajlovića-Španca 54, Niš – Palilula, Serbia. "Perspektiva Group" is a public-facing brand descriptor and does not denote a separate incorporated company or group of companies.

Where you purchase as a consumer, you have a statutory right to withdraw from a distance contract within 14 days, in accordance with the Serbian Law on Consumer Protection.

If you ask us to begin providing the service during that 14-day period and the service is then fully performed, the right of withdrawal ends on completion. Where the service has been partly performed, you may withdraw but may be charged a proportionate amount for what was delivered.

To withdraw, contact us at the address in section 6 within the period, stating your order reference.

Advisory sessions may be rescheduled or cancelled without charge with at least 48 hours’ notice before the scheduled time.

Where less than 48 hours’ notice is given, or the session is not attended, we may retain up to 50% of the session fee to cover the reserved time. We will always try to reschedule first.

If we cancel or reschedule a session, you may choose an alternative time or a full refund.

Advisory sessions (e.g. Strategy Session): reschedule or cancel free with 48 hours’ notice, as set out in section 3. The written summary is delivered after the session; once the session has been held with your prior request to begin, the service is performed.

Fixed-scope reviews (e.g. Business Blueprint): may be cancelled before the kick-off session for a full refund. After work has begun with your agreement, cancellation is settled proportionately for the work performed to that point.

Monthly acquisition management: ends with 30 days’ written notice per the Terms. The current monthly fee remains payable; no further months are charged. Media budget (ad spend) is contracted by you with the platforms and is never part of our fee — amounts already spent or committed with the platforms cannot be refunded by us.

Development projects: staged delivery per the proposal. Completed and accepted stages remain payable; cancellation takes effect at the end of the stage in progress unless the proposal says otherwise, and any advance covering undelivered stages is refunded.

Ongoing advisory and maintenance retainers: end with 30 days’ notice; the commenced period remains payable, later periods are not charged.

Where a service has been fully performed and delivered with your prior agreement to begin, and the statutory withdrawal period has ended.

For work already completed under a staged engagement where the stage has been delivered and accepted.

For third-party costs already committed on your behalf and non-recoverable, such as advertising spend placed on your instruction, domain registrations or paid licences. These are identified in advance wherever possible.

Dissatisfaction with a commercial outcome is not on its own grounds for a refund, since no specific commercial result is guaranteed. Where a service was not delivered as described, section 5 applies.

If a service was not provided as described, tell us and we will first attempt to put it right at no additional cost.

If it cannot reasonably be put right, you are entitled to an appropriate reduction in price or, where the failure is fundamental, to a full refund of the affected amount.

Email hello@perspektivagroup.com with your order reference, the service concerned and the reason for the request.

We acknowledge refund requests within 8 days and provide a substantive response within 15 days of receipt.

Approved refunds are made to the original payment method. Once issued, funds normally appear within 5–10 business days, depending on your bank. We do not charge a fee for processing a refund.

Refunds are issued in the currency of the original payment, for the amount originally charged. Where a card issuer applies a different exchange rate on the refund than on the original payment, the resulting difference is outside our control.

If you disagree with a refund decision, say so in writing and it will be reviewed by the business owner directly. Your statutory rights, including referral to the competent consumer protection authority, are unaffected.