Terms & Conditions

PERSPEKTIVA is a trading brand of TOMISLAV GAVRIĆ PR KONSULTANTSKE DELATNOSTI U OBLASTI INFORMACIONE TEHNOLOGIJE PERSPEKTIVA-KONSALTING NIŠ (PALILULA), an entrepreneur (preduzetnik) registered in the Republic of Serbia. Registration number (matični broj) 68241251, tax identification number (PIB) 115280319, registered address Tanasija Mihajlovića-Španca 54, Niš – Palilula, Serbia. "Perspektiva Group" is a public-facing brand descriptor and does not denote a separate incorporated company or group of companies.

In these terms, "we", "us" and "our" refer to that registered entity. "You" refers to the person or organisation ordering services. Contact for all matters arising from these terms is hello@perspektivagroup.com.

These terms apply to services ordered through this website and to services provided under a separate written proposal or agreement that refers to them.

Where a signed proposal, statement of work or service agreement conflicts with these terms, that document takes precedence for the engagement it covers.

You can read, print or save this page at any time. The version of these terms in force when you place an order is recorded against that order, together with the versions of the refund and withdrawal information you were shown, so the exact text that applied to your contract can always be established — a later change never rewrites it.

We provide business consulting, software and website development, systems integration, automation, and digital marketing and customer acquisition services, as described on this website and defined in the applicable proposal.

Service descriptions on this website are indicative. The definitive scope of any engagement is the scope set out in the proposal or order confirmation.

We do not guarantee any specific commercial result, revenue figure, ranking, advertising performance or return on investment. Recommendations are made in good faith on the information available, and outcomes depend on factors outside our control.

A direct online order proceeds in clear steps: you select the service; you review its scope and price; you enter the required details; you can review and correct everything you entered before submitting — every step remains editable until the final confirmation; you are shown these terms and the applicable consumer information; and you then submit the order. While online card payment is active, the final payment step is labelled with the exact amount charged, so the action that creates a payment obligation is unmistakable.

For services purchasable directly on this website, your order constitutes an offer to purchase. A contract is formed when we confirm the order and, for paid orders, payment has been successfully processed. You receive a durable confirmation with your order reference, the service, the price and currency, and the applicable terms — shown on screen immediately, and additionally by email once electronic delivery is active.

For services provided under a proposal, a contract is formed when you accept the proposal in writing.

We may decline an order where the service is unavailable, where the described requirement falls outside what we can responsibly deliver, or where we reasonably believe the order is fraudulent. If we decline an order that has been paid, the payment is returned in full.

Prices for directly purchasable services are shown on the relevant page at the time of ordering, in the currency stated. Where a price is not shown, the service is quoted individually.

PERSPEKTIVA is not registered for VAT (PDV) and does not charge VAT: the price shown is the full amount you pay, and invoices carry the note "PDV nije obračunat / VAT is not charged". Should this status ever change, prices and documents will state it clearly.

Online card payment is not yet active: no card details are requested anywhere on this website, and orders are submitted as requests with payment arranged directly. Once card acceptance is activated, payments will be processed by a licensed payment service provider, and we will not receive, process or store your full card number, expiry date or security code at any point.

For engagements under a proposal, payment terms, milestones and invoicing schedule are set out in that proposal.

Delivery timescales for each directly purchasable service are stated on its page and repeated in the order confirmation.

Advisory sessions are scheduled at a time agreed with you. Where a session requires information from you in advance, we will say so; delivery timescales assume that information is provided.

For development and consulting engagements, delivery is in the stages set out in the proposal, with review points at each stage.

Timescales depend on the timely provision of information, access, content and decisions from your side. Where these are delayed, delivery dates move accordingly.

You agree to provide accurate information, to respond to reasonable requests for input within a reasonable period, and to hold the rights necessary for any material you supply to us.

Where an engagement requires access to your systems, accounts or advertising platforms, you are responsible for granting and, on completion, revoking that access.

You are responsible for ensuring that your business and the material you supply comply with applicable law, including advertising, consumer protection and data protection law.

Cancellation and refund rights are set out in our Refund & Cancellation Policy, which forms part of these terms.

Nothing in these terms limits any statutory right you may have as a consumer under the law of the Republic of Serbia or, where applicable, of your country of residence.

On full payment of all sums due for an engagement, ownership of the specific deliverables created for you under that engagement transfers to you, except as set out below.

We retain ownership of our pre-existing materials, tools, frameworks, methods and know-how, including anything developed before or independently of your engagement. Where these are embedded in a deliverable, you receive a perpetual, non-exclusive licence to use them as part of that deliverable.

Third-party components, including open-source software and licensed assets, remain subject to their own licence terms, which will be identified on handover.

We may describe the nature of work performed for you in general terms as a reference, but will not disclose confidential information or use your name, logo, metrics or materials as a case study, testimonial or public reference without your written consent, given separately for each use.

Materials you provide for an engagement (text, images, data, credentials, brand assets) remain yours. You confirm that you are entitled to provide them and that our use of them for the engagement does not infringe third-party rights.

Each party will keep the other party’s confidential information confidential, use it only for the purposes of the engagement, and not disclose it to third parties except to personnel and subcontractors who need it and are bound by equivalent obligations.

This obligation does not apply to information that is or becomes public other than through a breach of these terms, was already lawfully held, or is required to be disclosed by law.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for intent or gross negligence where such liability cannot lawfully be excluded, or for any other liability that applicable law does not allow to be excluded or limited.

If you are a consumer, nothing in this section limits or replaces the rights guaranteed to you by the Serbian Law on Consumer Protection or other mandatory law — those rights apply in full alongside these terms.

Subject to the paragraph above, our total aggregate liability arising out of or in connection with an engagement is limited to the total fees paid by you for that engagement.

Subject to the first paragraph of this section, we are not liable for loss of profit, loss of revenue, loss of anticipated savings, loss of business opportunity, or for any indirect or consequential loss.

We are not liable for the acts, omissions, outages, policy changes or account decisions of third-party platforms and service providers, including advertising platforms, hosting providers and payment processors.

Either party may terminate an ongoing monthly engagement by giving 30 days’ written notice, unless the applicable proposal states otherwise.

We may suspend or terminate services where an invoice remains unpaid after written reminder, or where continuing would require us to act unlawfully or unethically.

On termination, you remain liable for fees for work performed and costs committed up to the termination date. We will hand over completed deliverables for which payment has been received.

If you are dissatisfied with any service, contact us at hello@perspektivagroup.com or use the complaint form on the Consumer Rights & Complaints page. Every complaint receives a reference and is entered in our complaint register.

We answer every consumer complaint without delay and no later than 8 days from receipt, stating whether it is accepted, our proposal for resolving it and the timeframe. For the kinds of services we sell, an accepted complaint is resolved within 15 days of the day it was lodged, unless you agree otherwise in writing; any legally permitted extension is recorded with its reason and communicated to you.

If you are not satisfied with the outcome, you may initiate out-of-court resolution of the consumer dispute before a body registered on the official list maintained by the ministry responsible for consumer protection, complain to the competent market inspection, or bring the matter before the competent court in the Republic of Serbia. We take part in out-of-court consumer dispute proceedings where the law so provides. We do not require consumers to use private arbitration.

We process personal data in accordance with our Privacy Policy and applicable data protection law, including the Serbian Law on Personal Data Protection and, where it applies, the EU General Data Protection Regulation.

These terms apply to both consumers (natural persons acting outside a trade or profession) and business customers. Where the Law on Consumer Protection grants a consumer a right — including the right of withdrawal and complaint rights — nothing in these terms limits or waives it, and any clause that conflicted with such a right would apply only to business customers.

Business customers contract on these terms together with any signed proposal; where the two differ, the proposal prevails for that engagement.

Published “from” prices are starting points for the stated class of work; the binding figure for variable-scope work is the one in a written proposal or quotation. A proposal is valid for the period stated in it, or 30 days where none is stated.

Work outside an agreed scope is quoted separately before it is performed. Neither side is bound by scope changes discussed but not confirmed in writing. Where a change affects price or timeline, both are restated before the change takes effect.

Monthly services (acquisition management, ongoing advisory, maintenance) run for successive monthly periods and continue until ended by either party with 30 days’ written notice, unless a proposal states otherwise.

Fees for a commenced monthly period remain payable; nothing is charged for periods after the notice expires. Where a monthly service includes an allocation (for example advisory hours), unused allocation does not carry over unless agreed in writing.

Some services depend on third parties we do not control: advertising platforms, hosting and infrastructure providers, payment providers, domain registries and similar. Their availability, policies, pricing and decisions (including advertising account reviews or suspensions) are outside our direct control, and we are not responsible for their acts or omissions — though we will always work with you to mitigate their impact.

Where a third-party service is contracted in your name, its terms and fees are yours; we identify such costs before they are committed.

Where an engagement includes automation or AI-assisted components, we design, configure and test them for the agreed purpose, and we say clearly where they are used. Automated and AI-generated output can be imperfect: it is reviewed by us where the engagement says so, and its operational limits are documented at handover.

AI-assisted tools are aids to the service, not a substitute for professional judgement — and never a source of legal, tax, accounting or investment advice.

Neither party is liable for failure or delay caused by events beyond its reasonable control, including natural disasters, war, civil unrest, epidemics, power or telecommunications failure, acts of authorities, or failures of third-party infrastructure that could not reasonably be mitigated.

The affected party notifies the other without undue delay, obligations are suspended to the extent affected, and each party bears its own costs. If the event persists beyond 60 days, either party may terminate the affected engagement; payment remains due for work performed before the event.

We may update these terms from time to time. The version in force at the time you place an order governs that order, and the version applied to each order is recorded with it.

These terms are governed by the law of the Republic of Serbia. The courts of the Republic of Serbia have jurisdiction, save that a consumer may also bring proceedings in the courts of their country of residence where mandatory law so provides.

TOMISLAV GAVRIĆ PR KONSULTANTSKE DELATNOSTI U OBLASTI INFORMACIONE TEHNOLOGIJE PERSPEKTIVA-KONSALTING NIŠ (PALILULA), Tanasija Mihajlovića-Španca 54, Niš – Palilula, Serbia. Registration number 68241251, PIB 115280319. Email hello@perspektivagroup.com.